What's your response time in Massachusetts, MA?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak anywhere in Massachusetts, MA the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Massachusetts, MA customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Massachusetts, MA?+
We hold an active MA contractor license and full insurance coverage, and we'll provide proof of both on request — most Massachusetts, MA customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris anywhere in Massachusetts, MA. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Massachusetts, MA customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements across Massachusetts, MA take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Massachusetts, MA crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Skylight Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Massachusetts, MA with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
How do I know if you cover my address?+
We serve cities and communities throughout Massachusetts, MA — see the coverage section below, and call +1-855-469-0306 to confirm coverage for your specific address in seconds.
